Privacy

Your bill or denial letter has health information on it, and a car claim has your name, address and claim number. Here is exactly what happens to them.

What we keep, and for how long

• Your documents are stored in a private, encrypted storage bucket that only our server can read. They are deleted automatically 30 days after upload, or immediately when you click "Delete my documents now" on your case.
• What we read from them (line items, the denial reason) and your report and letters are deleted at the same time.
• Your answers (for example household income for financial assistance) are stored with your case and deleted with it.
• If you send an appeal or a car value claim through us, we keep the approved letter, your name, mailing address and email with the case for the same 30 days, so we can email delivery receipts.
• Car Value Claim: the free estimate stores nothing. If you start a claim, the car details, insurer and claim number you typed are kept with the case and deleted after 30 days like everything else. To find similar cars for sale we send only year, make, model, mileage and ZIP code to MarketCheck, never your name or VIN.
• Deadline reminders: if you ask for one, we keep only your email, the deadline date and a short label (like "Medicare Advantage appeal") until the deadline passes. Every reminder has a one-click unsubscribe.
• After deletion we keep only an anonymous record: which product, whether it was paid, and what it cost us to process. No document content, names or numbers.

Who sees your documents

• Anthropic's Claude API reads your document to transcribe it. Under Anthropic's commercial terms, API inputs are not used to train models.
• Documo (fax) and Lob (certified mail) receive the letter you approved, only if you send it through us.
• Stripe processes payment. It sees your payment details and email, never your documents.
• Resend delivers our emails (receipts, tracking numbers, reminders). Emails never contain your documents.
• No one else. We don't sell data, we don't run ads on case pages, and we never put document contents into analytics.

Analytics

We count page views and steps (viewed, scanned, checked out, paid, sent) with campaign tags, using an anonymous daily visitor hash. These events never include anything from your documents. The free Denial Decoder runs in your browser; what you paste is not sent to us.

Claude and ChatGPT apps

Owed's free tools are also available inside Claude and ChatGPT. When an assistant calls them, the denial text or bill lines it sends are processed in memory to produce the answer and are not stored or logged; we count only that a tool was used. What you share with the assistant itself is governed by that assistant's own privacy policy.

Your case link

Each case has a private key kept in your browser and in the private link we show you. Anyone with that link can open the case until it's deleted, so keep it to yourself.

Contact

Questions or deletion requests: hello@mail.kytepush.com or kytepush@gmail.com.